Refund policy

Return & Refund Policy – DRAPMODE

Effective date: September 21, 2026

Thank you for shopping at DRAPMODE. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

1. Returns

We accept returns for defective and non-defective products under the following conditions:

Defective Products: If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will offer a full refund or replacement at no extra cost. In most cases, we will not require you to return the defective item due to shipping costs. We may ask for photos or a short video to verify the issue.
Non-Defective Products: If you change your mind or are not satisfied with your purchase, you may return the item within 30 days of delivery. The item must be unused, unopened, and in its original packaging. For non-defective returns, you are responsible for return shipping costs.

2. Return Method

All returns must be sent by mail to the address provided by our customer support team. We do not have a physical store for in-person returns.

3. Return Label

We do not provide prepaid return labels. For non-defective returns, you are responsible for arranging and paying for the return shipment. For defective products, we will either provide a refund or replacement without requiring the item to be returned, or we may cover return shipping if a return is necessary.

4. Restocking Fee

We do not charge a restocking fee on any return, defective or non-defective.

5. Condition of Returned Items

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In the original packaging.
With all original tags and accessories.

We reserve the right to refuse a return if the item shows signs of use, damage, or missing parts.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7 business days. Shipping costs are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us within 30 days of delivery. For non-defective exchanges, please follow the return process and place a new order.

8. How to Initiate a Return

To initiate a return, please contact us at contact@drapmode.com with your order number and reason for return. Our team will guide you through the process and provide the return address.

9. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@drapmode.com.