Refund policy

Return & Refund Policy – DRAPMODE

Effective date: 26/08/2026

This policy applies to all purchases made through drapmode.com.

Email: contact@drapmode.com

Customers in the United States have 30 days from the delivery date to return their purchase — no reason needed.

Notify us: Email contact@drapmode.com with your order number and the reason for return.
Get authorization: We'll review your request and send you return instructions, including a return address.

Please don't send items back before receiving our instructions — unauthorized returns may not be processed.

Defective, damaged, or incorrect items: free — we cover it.
Change of mind / ordering the wrong item: the customer covers return shipping.

Change of mind: Return within 30 days if the item is unused, undamaged, and in original packaging.
Defective item: Contact us right away — we'll send a free replacement.
Damaged in transit: Send photos within 48 hours of delivery. We'll assess and send a replacement.
Wrong item received: Contact us and we'll get the correct item to you.
Order never arrived: Let us know so we can open an investigation with the carrier. If it can't be located, we'll issue a full refund or replacement.
Order cancellation: You can cancel within 1 hour of placing your order. Once a tracking number has been assigned, the order can no longer be modified — please follow the return process instead once it arrives.

Ship your return back within 7 days of receiving return authorization.
Once we receive and inspect it, refunds are processed within 7 business days.
Refunds are issued to your original payment method and may take a few extra days to reflect, depending on your bank.

We don't charge a restocking fee on any return.

Nothing in this policy limits any rights you have under applicable law.